You may exchange or get a full refund on all “In Stock” items that are returned in new condition. We must be notified within 7 Days of receiving the product. Dirty, damaged or items with an odor (smoke, perfume, etc), or pet hair will be charged a 25% restocking fee.
If you do wish to exchange or return your item, delivery charges will apply for each trip to the home.
Special orders require a 50% deposit. Cancelations will result in a 25% restocking fee.
Custom items that have been specifically designed to customer specification CANNOT be returned.
Damaged or defective products must be reported within 48 hours so that we can best service our customers with a repair or no-charge swap out of product.
Mattresses
We want you to have peace of mind when selecting a new mattress. That is why we offer a 30 night comfort exchange.
To take advantage of the 30 night policy, one of our stain guarded mattress protector MUST be purchased at time of sale.
All exchanges/returns will be subject to a 10% restocking fee.
If you do wish to exchange or return your mattress delivery charges will apply.
Dirty, damaged, or products with an odor (smoke, perfume, etc) will not be returnable.
We allow only one mattress exchange per customer.
Damaged or defective products must be reported within 48 hours.
Appliances
You may exchange or get a full refund on all “In Stock” appliances within 7 Days. Appliances must NOT be hooked up or used in any way and be in new condition free from any dents or damage.
For sanitary reasons, if the appliance has been used it cannot be returned.
Custom orders may ONLY be cancelled without penalty as long as they have not shipped to us. Once they have been shipped they may not be returned.
Damaged, flawed or defective products must be reported within 48 hours.
Bedding
Bedding may be returned within 7 days as long it is in its original packaging and has NOT been used
